Parent & Carer Feedback Survey

About you and your child

Quick context so we can group your feedback with other families in your setting.

1Which JLK nursery does your child attend?

Croydon Lewisham Bromley

21How long has your child been at JLK?

Under 3 months 3–12 months 1–2 years 2+ years

Overall satisfaction

Two big-picture questions before we go deeper.

2Overall, how satisfied are you with JLK?

1 = Very dissatisfied · 5 = Extremely satisfied

Your child's day-to-day experience

How does your child feel at JLK? And how do the adults around them care?

4My child is happy and enjoys attending nursery.

5I feel my child is safe and well cared for at JLK.

6Staff understand my child's individual needs, interests and personality.

7Staff are welcoming, approachable and communicate effectively with me.

8Do you know who your child's Key Person is?

Yes No Unsure

9I am satisfied with the support and relationship my child has with their Key Person.

Learning, communication & environment

How well are we keeping you in the loop? And do you feel comfortable when something's on your mind?

10I understand what my child is currently learning and how they are progressing.

11I feel JLK provides meaningful, engaging activities that support my child's learning and development.

12I am satisfied with the communication and updates I receive from the nursery.

13I feel comfortable raising a concern or speaking openly with staff and management.

14I am satisfied with the cleanliness, organisation and learning environment within the nursery.

In your own words

The most valuable feedback we receive. Feel free to skip any question — all six are optional.

15What do you like MOST about JLK?

16Is there a member of staff you feel deserves special recognition? Please tell us who and why.

17What do you feel our nursery or staff team could improve?

18Are there any activities, experiences or opportunities you would like your child to have more of?

19If you could change ONE thing about JLK, what would it be?

20Is there anything else you would like to tell the JLK management team?

Final questions — and thank you

Two quick things before you submit. Both are optional.

22May we share your feedback anonymously in our next "You Said — We Did" update?

If yes, we may quote parts of your response (with no name attached) so other parents can see how their feedback shapes JLK.

Yes — happy to be quoted anonymously No — please keep it private

Would you like us to follow up with you personally?

By default your feedback is anonymous. If you'd like a member of the management team to get in touch to discuss anything you shared, leave your name / email / phone below. Leaving this blank keeps you anonymous.

💚 Our promise: your feedback goes directly to the JLK management team. Where common themes emerge, we'll share a "You Said — We Did" update so you can see how your voice has helped shape JLK.