Complaints ResolutionReceived → Acknowledged → Investigating → Resolved → Closed

📞 Complaints Resolution

Every complaint that lands in the Incident Log is tracked here through its full resolution workflow — from receipt to closure — with a stamped audit log.

📞 Complaints Resolution Workflow

Track every complaint through 5 stages. Log resolution progress with timestamps for audit trail.

Where do complaints come from? Anything logged in the Incident Log with type = "Complaint" automatically appears here in the "Received" stage. Progress each complaint through the workflow as you handle it. All updates are timestamped.